Privacy Policy

Who this applies to

• Store owners who install and use the app.
• Customers of those stores, who may scan a QR code to watch a video.

For information about a store’s own customers (such as a customer’s name on an order), the store owner is in charge of that dataand we simply process it on their behalf to make the app work. For information about a store owner’s own account, we are responsible.

What we collect

To connect your store, we keep:

• Your store’s address (e.g. mystore.myshopify.com)
• Your email address
• A secure access key that lets us talk to Shopify on your behalf (kept encrypted)
• The permissions you approved when installing

To run the app, we store the content you create:

• The videos you upload (stored securely)
• Your PDF designs and the orders you've linked them to
• Any custom orders you add by hand

To show and manage your orders:

We keep a copy of your Shopify orders, including the order details, the customer’s name, a short product summary, and the price and status. We use this only to display your orders and attach videos and PDFs to them.

For billing, we store:

• Your plan, its status, the price, and how many videos you've used
• Payment is handled entirely by Shopify — we never see your card details.

What we don't collect

• Your customers' email addresses, phone numbers, or postal addresses
• Any payment or card information
• Cookies, advertising trackers, or browsing profiles

We never sell or share your data, and we never use it for advertising.

How we keep it safe

• Access keys are encrypted while stored
• Videos are stored with Cloudflare R2
• Everything travels over secure (HTTPS) connections
• Access to live data is limited to people who need it to run the service

How long we keep it

• Disconnect the app and all your data is deleted right away.
• Uninstall the app and your data is deleted within 48 hours.
• We honor Shopify's privacy requests: if a customer asks to be removed, we erase their name from your stored orders.

When a store is removed, everything tied to it is permanently deleted — your store details, email, videos, orders, PDFs, custom orders, and billing records.

Your rights

Depending on where you live, you have rights over your personal information — including the right to access it, correct it, delete it, receive a copy of it, and object to or restricthow it’s used.

Store owners can disconnect or uninstall at any time to delete their data, or contact us to exercise any of these rights.

Customers who want to access or delete personal information (like their name on an order) should contact the store they bought from— that store controls the data, and we act on their requests.

Where your data is handled

We use trusted providers — including Cloudflare R2for storing videos — that run global networks. This means your information may be sent to and stored in the United Statesor other countries that don’t have the same data protection laws as the EU. When we transfer data to such countries, we rely on recognized safeguards (such as standard contractual clauses with the Swiss addendum, or an applicable adequacy decision) to keep it protected.

Companies that help us run the app

• Shopify — connecting your store and handling billing
• Cloudflare R2 — storing your videos

Changes

We may update this policy from time to time. The latest version will always be at this address, and we’ll update the date above when we do.

Contact

For any privacy questions, or to exercise your rights, contact us:

Email: info@hifrom.shop

We aim to respond to privacy requests within 30 days.